Service Management: Operations, Strategy, and Information Technology, 2nd Ed. (International Editions)
Service Management: Operations, Strategy, and Information Technology, 2nd Ed. (International Editions)

Service Management: Operations, Strategy, and Information Technology, 2nd Ed. (International Editions)

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Designed for courses in service management, service operations management or operations management, this text uses information technology as a sub theme; deals with high tech service examples; provides optional coverage of quantitative material; and also features yield management and data. show more
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